So you book sunny Portugal for your two weeks off to enjoy a calm stay under the Mediterranean sun. Walking through its beautiful streets is easier with fewer people around. And the rain never stopped you before! You clearly remember having your passport in your hands as you booked your flights. All the way under your clothes and essentials.
Opening your bag in the middle of the airport and rummaging through your clothes is an inconvenience, but at least your friends are having fun watching you do it! The beautiful century old hotel you managed to book seemed perfect…until you woke up at night hearing strange wails from the walls. You consider calling the reception desk to ask why Casper is your roommate when the wails stop.
Maybe it was all in your head? If you no longer want to fly you can get a full refund on the cost of your flight. An airline is liable to pay for the cost of a hotel until a replacement flight is provided. Should your airline advise you to buy your own food and accommodation, keep all receipts, and keep costs to a minimum, before making a claim when you get back to Britain.
When you're there: If money gets stolen — report it to the police straight away and get a copy of the report. If travellers cheques are stolen, phone the emergency number on the cheque receipts and report them missing. You should get replacement cheques within 24 hours. If your card gets stolen, phone your bank immediately. Replacements for lost cards should also take about 24 hours and your card issuer may be able to make you an emergency cash advance.
Tell your travel insurer about loss or theft as soon as possible. Visit our SummerReady campaign page for everything you need to get organised for summer!
Travel and Leisure. If you booked it yourself or made a linked travel arrangement, write directly to the accommodation or service provider concerned like the hotel or excursion provider. You can also email them - some of them have online forms. Keep a copy of what you send.
If the company makes you an offer that you think is too low, you can ask for more. They might come back to you with a higher offer. If you booked with a company which is a member of a trade association, such as the Association of British Travel Agents ABTA , you might be able to complain to them.
Check if the company you booked with is a member of ABTA. This means that ABTA will work with both you and the company to reach an agreement. Alternatively, you could choose an EU-approved ADR scheme on the European Commission website yourself to try and solve the problem more informally.
As a last resort you can take the company to the small claims court - but this can be expensive and take a long time. Contact the Citizens Advice consumer helpline on if you need more help - a trained adviser can give you advice over the phone.
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